Shipping Policy

At Artisanal Candle Co, we strive to ensure that your order arrives in a timely, safe manner. Below, you’ll find details about our shipping process, costs, and delivery times.

1. Processing Time

1.1 Orders are typically processed within 2 to 4 business days after receiving payment. We handcraft each candle with care, so processing times may vary slightly during peak seasons.

1.2 Once your order has been processed, you will receive a confirmation email with tracking information.

2. Shipping Rates

2.1 Shipping rates are calculated at checkout based on your location, order weight, and selected shipping method.

2.2 We offer free shipping on orders over 2000/- within India.

3. Domestic Shipping

3.1 We ship to all states and territories within India.

3.2 Standard shipping typically takes 4 to 6 business days once the order is processed. Expedited shipping options are available at checkout.

4. International Shipping

4.1 We currently do not ship internationally as of now.

5. Tracking Your Order

5.1 Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your delivery.

5.2 If you have any issues with tracking or did not receive your tracking number, please reach out to us at [contact email].

6. Shipping Delays

6.1 While we do our best to ensure timely delivery, please note that delays can sometimes occur due to factors outside our control, such as weather, holidays, or carrier delays.

6.2 During high-demand periods, such as holidays, processing and shipping may take longer than usual. We recommend placing your order early to allow for any potential delays.

7. Lost or Damaged Packages

7.1 We carefully package each order to ensure it arrives in perfect condition. However, if your package arrives damaged, please contact us at Artisanalcandlestudio@gmail.com with photos of the damage, and we’ll be happy to assist with a replacement or refund under certain circumstances.

7.2 If your package is lost in transit, please contact us as soon as possible. We will work with the carrier to locate your order, or if necessary, issue a replacement or refund.

8. Contact Us

If you have any questions about our shipping policies, please feel free to contact us at Artisanalcandlestudio@gmail.com. Our customer service team is here to help and ensure your Artisanal Candle Co experience is a delightful one.

Thank you for shopping with Artisanal Candle Co. We look forward to brightening your home with our natural, handcrafted candles!